Terms of Service

Last Updated:

---

Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Qiwako, a multi-tenant Content Management System (CMS) platform ("Service", "Platform", or "Qiwako"). By creating an account, accessing, or using any part of the Service, you agree to be bound by these Terms.

If you are using Qiwako on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

---

Description of Service

Qiwako is a multi-tenant CMS platform that provides:

• Content Management: Tools to create, edit, and publish pages, blog posts, and media content
• Multi-Tenancy: Isolated tenant organizations with dedicated workspaces
• User Management: Role-based access control and authentication systems
• Donation Management: Campaign creation and donation tracking capabilities
• Analytics: Usage tracking and reporting tools
• Security Features: Multi-factor authentication, audit logging, and access controls
• Additional Features: SEO tools, contact forms, pop-up announcements, and more

---

Account Registration and Security

3.1 Account Creation

To use Qiwako, you must create an account by providing:

• A valid email address
• A unique username
• A secure password meeting our security requirements
• Organization/tenant information (for tenant administrators)

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your account information is accurate and up-to-date
• Complying with all applicable laws and regulations

3.3 Account Security

We strongly recommend:

• Using a strong, unique password
• Enabling multi-factor authentication (MFA)
• Not sharing your account credentials with others
• Logging out after each session on shared devices

---

User Roles and Permissions

Qiwako implements role-based access control with the following roles:

• SUPERUSER: Full system access across all tenants (platform administrators only)
• TENANT_ADMIN: Full access within their tenant organization
• DONATION_ADMIN: Can manage donations and financial reports
• EDITOR: Can create and edit content (pages, posts, media)
• VIEWER: Read-only access to content
• DEMO USER: Read-only access for demonstration purposes

Each role has specific permissions and limitations. You agree to use the platform only within the scope of your assigned role.

---

Acceptable Use Policy

5.1 Permitted Uses

You may use Qiwako for lawful purposes, including:

• Creating and managing website content
• Running donation campaigns for legitimate causes
• Publishing blog posts and articles
• Managing organizational communications

5.2 Prohibited Uses

You agree NOT to use Qiwako for:

• Illegal Activities: Any activity that violates local, national, or international laws
• Harmful Content: Content that is defamatory, obscene, hateful, or promotes violence
• Fraud: Deceptive practices, scams, or fraudulent donation campaigns
• Spam: Unsolicited bulk messages or automated content generation
• Malware: Uploading viruses, malware, or malicious code
• Unauthorized Access: Attempting to access other tenants' data or system resources
• Security Violations: Bypassing security measures or exploiting vulnerabilities
• Resource Abuse: Excessive use of system resources that impacts other users
• Intellectual Property Infringement: Uploading copyrighted material without permission
• Impersonation: Pretending to be another person or organization

---

Content Ownership and Licensing

6.1 Your Content

You retain ownership of all content you create, upload, or publish on Qiwako ("Your Content"). This includes:

• Pages and blog posts
• Media files (images, documents)
• Campaign descriptions and donation information
• Comments and user-generated content

6.2 License to Qiwako

By uploading Your Content to Qiwako, you grant us a limited, non-exclusive, royalty-free license to:

• Store, process, and display Your Content as necessary to provide the Service
• Make backup copies for disaster recovery purposes
• Perform technical operations (e.g., WebP image optimization)

This license terminates when you delete Your Content or close your account, except for backup copies retained for disaster recovery.

6.3 Content Responsibility

You are solely responsible for Your Content and the consequences of publishing it. You represent and warrant that:

• You own or have the necessary rights to Your Content
• Your Content does not violate any third-party rights
• Your Content complies with these Terms and applicable laws

6.4 Qiwako's Content

The Qiwako platform, including its design, code, features, and documentation, is owned by Qiwako and protected by intellectual property laws. You may not copy, modify, or reverse-engineer the platform.

---

Tenant Isolation and Data Security

7.1 Multi-Tenant Architecture

Qiwako uses a multi-tenant architecture where each tenant organization's data is logically isolated. You agree that:

• You will not attempt to access other tenants' data
• You understand that tenant administrators have full control over their organization's data
• Cross-tenant data access is strictly prohibited

7.2 Superuser Access

Superusers (platform administrators) may access tenant data only:

• With explicit authorization via temporary access tokens generated by tenant administrators
• For emergency access requests approved through the proper channels
• For system maintenance and security purposes
• All superuser access is logged and audited

---

Donations and Financial Transactions

8.1 Donation Campaigns

If you create donation campaigns on Qiwako, you agree that:

• All campaign information must be accurate and truthful
• Funds must be used for the stated purpose
• You will provide transparency reports as required
• You comply with all applicable fundraising regulations

8.2 Qiwako's Role

Qiwako provides tools for donation management but:

• We are not responsible for the accuracy of campaign information
• We do not verify the legitimacy of campaigns
• We do not handle payment processing directly
• Donors and campaign organizers are responsible for their transactions

8.3 Prohibited Campaigns

You may not create campaigns for:

• Illegal activities or purposes
• Fraudulent or deceptive causes
• Hate groups or discriminatory organizations
• Terrorist activities or violence

---

Service Availability and Support

9.1 Service Availability

We strive to provide reliable service, but we do not guarantee:

• 100% uptime or uninterrupted access
• Error-free operation
• Specific performance levels

We may perform maintenance, updates, or modifications that temporarily affect service availability.

9.2 Support

Support is provided based on your subscription plan. We will make reasonable efforts to respond to support requests but do not guarantee specific response times.

---

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Qiwako is provided "AS IS" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid us in the past 12 months
• We are not responsible for data loss (you should maintain your own backups)
• We are not liable for third-party actions or content

---

Indemnification

You agree to indemnify and hold harmless Qiwako, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your Content
• Your violation of these Terms
• Your violation of any third-party rights

---

Termination

11.1 Termination by You

You may terminate your account at any time by:

• Deleting your account through the dashboard
• Contacting our support team

11.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• Your account is inactive for an extended period
• We are required to do so by law
• Your use poses a security risk to the platform

11.3 Effect of Termination

Upon termination:

• Your access to the Service will be revoked
• Your data will be deleted within 30 days (unless legally required to retain)
• You remain responsible for any outstanding obligations

---

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending an email notification to registered users (for significant changes)

Your continued use of Qiwako after changes become effective constitutes acceptance of the updated Terms.

---

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of Qiwako shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

---

Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Qiwako.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

---

Contact Information

If you have questions about these Terms of Service, please contact us:

---